Streamlining communications across the team was a priority for Julie; she needed to ensure communication was consistent, the team had an easy way to ask questions, update staff on procedures, and recruit substitute instructors quickly and efficiently. “We hold up to twelve classes a day in each location, that’s almost…

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Running over 45,000 children’s swimming classes a year, helping them to lead healthy, active lives, is no mean feat. To pull it off with professionalism, Serco Leisure requires impeccable communication at the heart of its organisation. With customer service paramount, Serco Leisure has placed its trust in the OurPeople platform…

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Third Space had some fantastic facitilies across the capital and wanted to try and engage staff more. They had issues trying to get shifts covered without staff just using social media.

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As a seasonal business, only 120 of the 640 staff are permanent, but they all perform extremely diverse roles and work different patterns. Most don’t have access to IT as part of their role. In fact, less than 10% of our overall staff have their own email account, which was…

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With over 200 people working at these sites, many of whom are not desk-based, a combination of meetings, emails and text messaging was proving an ineffective way for team members to engage with one another and with management. Staff absences and delays in responding to messages meant communication was sluggish.

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With more than 400 instructors on our roster we needed a platform where they could communicate with each other if they needed cover for a class,” says Group Studio Administrator, Hannan Hashmi. “We couldn’t be sending out messages on consumer platforms that would show their individual contact details.”

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